Education
Bachelor of Arts, Psychology
Buena Vista University, December 2002
Graduated cum laude with a GPA of 3.56.
Bachelor of Arts, Technology Management
Buena Vista University, December 2002
Associate of Applied Science, Computer Systems / Networks
Indian Hills Community College, May 1999
Electronics / Computer Occupations Diploma
Indian Hills Community College, August 1998
High School Diploma
Moravia Community Schools, May 1997
Graduated co-valedictorian; class rank 1 of 29.
Microcomputer Specialist Diploma
Indian Hills Community College, August 1996
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Experience
Information Systems Manager, City Colleges of Chicago - Europe
September 2002 to September 2003, Mainz-Kastel, Germany
Responsibilities included performing help desk operations, support and training of staff, documenting and updating standard operating procedures, maintenance and requisition of computer equipment and related supplies, maintaining the inventory of computers and related equipment, administration of Windows NT/2000 and Linux servers and workstations.
Technology Coordinator, Moulton-Udell Community School District
June 2001 to August 2002, Moulton, Iowa
Integrated technology into the curriculum, maintained and supported PC and Mac hardware, designed and programmed the school’s web site, set up and maintained the following services on a Linux server: Apache, AppleTalk, Samba, DHCP, DNS/BIND, created a few web-based applications for use on the teachers’ intranet
Consultant, DCGnet
February 2001 to May 2001, Des Moines, Iowa
Designed and wrote software that allowed tech support reps access information from internal billing system.
Proposed improvements in help desk operations.
Created backend ISP systems to integrate billing system, email system, and tech support system.
Internet Guru, Professional Computer Solutions, Inc.
June 1999 to December 2000, Ottumwa, Iowa
Installed and setup Linux server to run Apache, DNS, MRTG, and NetSaint (network monitoring system).
Performed troubleshooting and repair of PC hardware.
Provided technical support to Internet users.
Implemented billing system for ISP.
Designed and maintained web site.
Wrote custom software to interface between the billing system and credit card processor.
Installed fixed wireless Internet access points.
Configured 3Com Total Control RAS, Vircom VOPMail server, and RADIUS server.
Consultant, Moravia Community School District
August 1996 to July 1998, Moravia, Iowa
Connected entire NetWare-based LAN to Internet.
Maintained NetWare server.
Installed software updates and patches.
Bridged elementary and high school LANs.
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